FAQ
Frequently Asked Questions
Straight answers on shipping, returns, warranty, payment and operating an IronPeak machine. If your question is not here, email contact@ironpeaks.us.
Shipping and delivery
How much does shipping cost?
Nothing. Freight is free on every machine to the contiguous 48 states and is already included in the price you see on the product page.
How fast will my machine ship?
Orders are dispatched within 2 business days. LTL freight transit takes 6 - 9 business days, so most machines land 8 to 11 business days after you order.
How is the machine delivered?
By LTL freight, crated, to the curb. The carrier calls ahead to book a delivery appointment. A liftgate is available on request - tell us at checkout or email contact@ironpeaks.us after ordering.
Do I need to be there for the delivery?
Yes. Someone aged 18 or over must be present to inspect the crate and sign the delivery receipt.
What do I do if the crate arrives damaged?
Note the damage on the delivery receipt before you sign, photograph it and email contact@ironpeaks.us the same day. We handle the freight claim and send parts or a replacement at no cost to you.
Where do you ship?
The contiguous 48 United States only. We do not currently ship to Alaska, Hawaii, U.S. territories, PO boxes or international addresses.
How do I track my order?
Use our Track Your Order page with the order number from your confirmation email.
Returns and refunds
Can I return the machine?
Yes. You have 30 days from delivery to return an unused, uncrated machine. Contact us for an RMA number first. Return freight is at the buyer's cost unless the return is due to our error or a verified defect.
When do I get my refund?
Refunds go back to the original payment method within 5 to 10 business days of the machine arriving at our facility and passing inspection.
Warranty and support
What warranty comes with the machine?
A 1-year limited warranty on materials and workmanship, plus lifetime technical support from our U.S.-based team. Full terms are on the Warranty page.
What is not covered by the warranty?
Wear items such as filters, fluids, track pads, bucket teeth, hoses and belts, plus damage from misuse, overloading, unauthorised modification or skipped maintenance.
How fast do you send warranty parts?
Most parts leave within 24 to 48 hours of the claim being approved, shipped free to the contiguous 48 states.
Payment and financing
Which payment methods do you accept?
Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay and Shop Pay. Checkout is secure and encrypted.
Can I pay monthly?
Yes. Financing and pay-monthly options are offered at checkout, subject to eligibility and the provider's approval. See the Financing page.
Owning and operating
Do I need a licence to operate one?
No licence is required to own or operate a compact excavator on private property in the United States. Commercial jobsites may have their own training requirements - check with the site operator.
What trailer do I need?
A 1 - 2 ton machine trailers behind a half-ton pickup on a suitable trailer. A 3 - 4.5 ton machine needs a tandem-axle equipment trailer and a 3/4-ton or larger tow vehicle. Always check your own vehicle's towing rating.
Will it fit through my gate?
Our smallest machines are 28 inches wide and clear a standard garden gate. Check the overall width in the specification table on each product page against your narrowest access point.
What can a mini excavator actually do?
Drainage and utility trenching, deck and shed footings, fence and gate post holes, stump and shrub removal, grading, ditch clearing, pond and swale shaping, and demolition support with the right attachment.
Are the engines serviceable in the U.S.?
Yes. Our diesel machines use Kubota and Yanmar engines, two of the most widely serviced compact diesel families in North America, so filters and parts are available from ordinary suppliers.
What maintenance does it need?
Daily greasing and a visual check, engine oil and filter at the interval in the operator manual, hydraulic filter and fluid on schedule, and track tension checked regularly. Owner-performed maintenance does not void the warranty.
Do the machines come with attachments?
Every machine ships with a digging bucket, and the model description lists exactly what else is included - canopy, dozer blade, thumb or a full attachment bundle depending on the model.
Offers and buying
Is there a bonus with the current offer?
Yes. While the countdown offer runs, free freight plus the canopy or attachment bundle are included at no extra cost. Stock at this price is limited.
Can I buy through my business?
Yes. Email contact@ironpeaks.us with the model you want and we will send a quote, a W-9 or a purchase order the same business day.
How do I reach a real person?
Email contact@ironpeaks.us or call +1312452154, Monday to Friday, 9:00 AM to 6:00 PM EST. A U.S.-based team member answers - we do not use offshore call centres.
Contact IronPeak
Operated by: IronPeak
Email: contact@ironpeaks.us
Phone: +1312452154
Customer service hours (EST): Monday to Friday, 9:00 AM - 6:00 PM
We reply to every email within one business day.