IronPeak

Track Your Order

IronPeak freight tracking

Track your machine

Every IronPeak excavator ships free by insured LTL freight. Paste the tracking (PRO) number from your dispatch email to see exactly where your machine is, or check your order status with your order number.

  • Free freight on every machine
  • Ships in 2 business days
  • Delivery in 6-9 business days
  • Delivery appointment before drop-off

Your tracking number is e-mailed the moment the carrier picks up your machine (within 2 business days of your order). The universal tracker recognises every LTL carrier we use.

Or track directly with the carrier
Open my account

Sends your request to our U.S. support team with the order details pre-filled. We reply within one business day with the current status, crating photos and the carrier tracking link. You can also see every order under "My account".

From our yard to your jobsite

Heavy machines do not travel like parcels. Here is every step your excavator goes through, and what you will hear from us at each one.

  1. Order confirmedConfirmation e-mail with your order number, same day.
  2. Inspection and cratingFluids checked, machine test-run, strapped and crated. 1-2 business days.
  3. Carrier pick-upLTL carrier collects the crate. Your PRO / tracking number is e-mailed.
  4. In transit6-9 business days across the contiguous U.S., fully insured.
  5. Delivery appointmentThe carrier calls the number on your order to book a delivery window.
  6. Delivered curbsideInspect the crate before signing. Liftgate service available on request.

Good to know before delivery day

Three things that make freight delivery smooth.

Keep your phone on

LTL carriers will not deliver without an appointment. They call the phone number on your order 24-48 hours before arrival to agree a window.

Curbside, not driveway

Delivery is to the curb or the nearest accessible point for a semi-trailer. Tell us in advance if you need liftgate service or a terminal pick-up instead.

Inspect before you sign

Walk around the crate and note any damage on the delivery receipt before signing. Send us photos the same day and we handle the claim with the carrier.

Tracking questions

I have not received a tracking number yet

Tracking numbers are sent within 2 business days of your order, once the carrier has picked up the crate. Check your spam folder first, then contact us with your order number and we will resend it.

The tracking page shows no movement

LTL freight scans at terminals, not at every stop, so a status can stay unchanged for 1-3 business days while the crate is on the road. If nothing changes for more than 3 business days, contact us and we will trace it with the carrier.

Can I change the delivery address?

Yes, as long as the machine has not left our yard. Once it is with the carrier a re-route may add transit time and a carrier fee; e-mail us as early as possible.

Do you ship to Alaska, Hawaii or outside the U.S.?

Free freight covers the 48 contiguous states. Alaska, Hawaii and international deliveries are quoted individually before you order.

Real U.S.-based support

A person, not a bot. Send your order number and we will find your machine, send crating photos or sort out a delivery appointment.