IronPeak

Payment Policy

This page explains how you pay for an IronPeak machine, what happens to your card details and what to do if a payment does not go through.

Accepted payment methods

We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay and Shop Pay. The methods available to you are shown at checkout.

Currency and what is included

All prices are shown and charged in U.S. dollars (USD). The price you see on the product page is the delivered price - free LTL freight to the contiguous 48 states is already included and no shipping charge is added at checkout.

When you are charged

Payment is captured when the order is placed. You receive an order confirmation by email immediately and a dispatch confirmation when the machine leaves our facility, normally within 2 business days.

Card security

Checkout runs on Shopify's PCI DSS compliant, encrypted checkout. Card numbers are handled by the payment provider and are never stored on our servers or visible to IronPeak staff. We only see the last four digits and the card type on the order record.

Financing and pay monthly

Financing and pay-monthly options may be offered at checkout by our payment providers, subject to eligibility and their approval. IronPeak does not make the credit decision. See the Financing page for details.

If a payment fails

Check the card number, expiry date, security code and billing address match your bank records exactly.
Large orders are sometimes blocked by the bank as a fraud precaution - a call to your bank usually clears it.
Try a different method from the list above, or email us and we will help.

Refunds and chargebacks

Approved refunds are returned to the original payment method, normally within 5 to 10 business days of the returned machine being received and inspected - see the Refund Policy. If you believe a charge is wrong, contact us before opening a chargeback; we resolve almost everything the same day.

Fraud prevention

Orders are screened for fraud. We may ask for confirmation of identity or billing address before dispatching a high-value machine. If an order is cancelled by this check, it is refunded in full.